SHIPPING POLICY
This Shipping Policy specifies the complete logistics and delivery rules for all orders on our official website, covering order shipping time, global delivery scope, delivery cycle, shipping cost standards, logistics tracking, and special situation processing. This policy is applicable to all customers and all product orders on the platform, including men’s and women’s sneakers, casual jackets, fashion shirts, handbags, daily bag accessories, and professional shoe care products.
In terms of shipping cost standards, we provide permanent global free shipping services for all orders on the platform. All orders placed by customers in any global region enjoy zero shipping fees, with no minimum order quantity, no minimum order amount, no regional surcharges, and no hidden logistics costs. All logistics and transportation expenses are fully borne by our platform, and the final order payment amount is only the total price of the purchased products.
In terms of order processing and shipping time, we implement an efficient order processing mechanism. After the customer completes the order payment and the payment is successfully confirmed by the system, our warehouse team will conduct order review, product sorting, quality re-inspection, packaging, and logistics docking within 1 to 3 consecutive business days. All standard in-stock orders will be shipped within the stipulated time limit, and no long-term order backlog will be generated. Pre-sale and special inventory orders will be marked with separate shipping time prompts on the product page.
In terms of global delivery cycle, we adopt unified international logistics distribution standards for all global regions, with a fixed expected delivery time of 6 to 12 business days for all orders. There is no distinction between domestic and international delivery standards, and all regional orders follow the same delivery cycle rules. The delivery cycle starts from the time when the warehouse completes the shipment and generates the official logistics tracking number. The 6 to 12 business days is the conventional arrival time, excluding holidays, weekends, and special logistics delay periods.
In terms of logistics tracking service, all shipped orders will be equipped with official valid logistics tracking numbers. Customers can query the real-time transportation status, transit node information, and delivery progress of the order through the logistics tracking channel provided on our official website. We will update the logistics information in a timely manner to ensure that customers can grasp the order delivery status in real time throughout the whole process.
In terms of delivery address and receiving rules, customers need to fill in accurate, detailed, and valid delivery addresses and valid contact phone numbers when placing orders, to ensure smooth customs clearance and door-to-door delivery of cross-border logistics. For addresses with incomplete information, invalid numbers, or unreachable delivery areas, logistics delay, delivery failure, or goods return may occur. All losses and additional costs caused by customer’s incorrect address information shall be borne by the customer.
In terms of special situation processing, due to objective factors such as international customs clearance inspection, regional logistics adjustment, bad weather, and holiday logistics peak, individual orders may have slight delivery delays. Once logistics delay occurs, we will actively track the order status and synchronize the latest progress to customers in a timely manner. We do not provide independent expedited distribution services for the time being, and all orders are delivered in accordance with the unified standard logistics cycle.
For orders with logistics problems such as lost packages, severely delayed delivery, and abnormal transit stagnation, customers can contact our customer service team to initiate a problem verification application. We will cooperate with the logistics provider to conduct a comprehensive investigation within a valid time limit, and provide reasonable solutions such as re-delivery or after-sales processing according to the actual logistics verification results.
All shipping services are subject to the unified transaction currency standard of the platform, and all logistics-related settlement and service standards are based on United States Dollars (USD). We reserve the right to adjust logistics partners and optimize delivery processes according to business development, and all adjusted shipping rules will be updated and announced on the official website in a timely manner.