CUSTOMER SERVICE POLICY
This Customer Service Policy is formulated to standardize our customer service standards, clarify service commitments, and protect the legitimate rights and interests of all customers who shop on our official website. All shopping behaviors, consultation services, after-sales interactions, and order-related services on this platform are governed by this policy. By accessing our website, placing orders, and using our customer service functions, all users unconditionally accept and agree to abide by all the terms stipulated in this policy.
We are committed to providing professional, efficient, friendly, and transparent one-stop customer service for all global customers. Our customer service team is trained to respond to various customer inquiries and service requests in a standardized manner, covering order consultation, product information inquiry, logistics query, after-sales application, problem feedback, and other full-link shopping services. We adhere to a customer-oriented service principle, respect every customer’s shopping experience, and avoid perfunctory, delayed, or ambiguous service responses.
In terms of order service, we implement a standardized order processing mechanism. All valid orders completed with payment will be reviewed and processed within 24 hours, and goods will be dispatched within 1 to 3 business days. We provide unified global logistics distribution services, with a fixed delivery cycle of 6 to 12 business days for all regional orders, and do not distinguish between domestic and international distribution standards. All products on the website enjoy permanent global free shipping services with no minimum order threshold, no hidden shipping fees, and no additional regional surcharges for any global region.
In terms of after-sales service guarantees, we provide a 60-day unconditional return service for all products sold on the platform. Customers who are not satisfied with the received products, encounter product quality problems, or receive incorrect goods can initiate a return application within 60 days from the date of order delivery confirmation. After we receive and verify the returned goods in compliance with the regulations, we will complete the refund processing within 5 to 10 business days, and the refund will be returned through the original payment channel used by the customer.
All transactions on our website are settled in United States Dollars (USD) uniformly. We do not support other currency settlements or currency conversion services on our own. Customers shall bear the exchange rate difference and bank handling fees generated by their payment institutions during the payment process. All product prices displayed on the website are final transaction prices, excluding no additional service fees, handling fees, or platform service charges.
For customer feedback and complaint processing, we have established a complete problem-handling mechanism. Customers can contact our customer service team through the official website’s dedicated service channel for any shopping problems, service doubts, or complaint suggestions. We will respond to all valid customer messages within 48 hours, track and handle problems in a timely manner, and provide effective solutions. We attach great importance to every customer’s feedback and will continuously optimize products and service processes based on customer suggestions.
We strictly abide by the principle of standardized and equal service, and provide consistent service standards and preferential policies for all global customers without regional discrimination, order amount discrimination, or user level discrimination. All customers can equally enjoy global free shipping, standardized logistics distribution, 60-day return protection, and efficient refund services. We reserve the right to adjust service details appropriately according to business development and market changes, and all adjustment contents will be announced on the official website in advance.