REFUND POLICY
This Refund Policy clearly stipulates all refund-related rules, process standards, time limits, and scope of application for online shopping transactions on our official website. This policy applies to all purchased products including men’s and women’s sneakers, jackets, shirts, handbags, bag accessories, and shoe care products. All refund applications initiated by customers on this platform must comply with the terms of this policy.
We provide a 60-day refund protection period for all orders. The refund protection period starts from the official completion time of order delivery and logistics signing. Within 60 days after receiving the goods, customers can apply for a refund for eligible reasons including product quality defects, wrong product delivery, product inconsistency with the display description, and unsatisfactory product experience. We support both return and refund and partial refund services according to actual order situations.
For return and refund applications, customers need to ensure that the returned products are kept in intact condition, with complete original packaging, unused appearance, complete accessories, and no man-made damage, dirt, wear, or modification. Products that are damaged artificially, severely worn, missing accessories, or damaged due to improper storage and use by customers will not be eligible for refund services. Shoe care products that have been opened and used in large quantities are not supported for return and refund applications.
After the customer submits a valid refund application, our professional after-sales team will review the application information and product situation within 1 to 3 business days. For applications that meet the refund conditions, we will send a formal return confirmation notice and return address guidance to the customer. Customers need to complete the return delivery and fill in the logistics information in accordance with the specified requirements.
After we receive and inspect the returned products to confirm that they meet the return standards, we will officially start the refund processing procedure. The unified refund processing cycle is 5 to 10 business days. All refund amounts will be returned through the original payment channel used by the customer during the order payment process. We do not support changing the refund channel or designating other receiving accounts.
All transaction settlements on the platform are based on United States Dollars (USD), and all refund amounts are calculated and returned in USD uniformly. The exchange rate difference, bank handling fees, and intermediary service fees generated during the fund arrival process shall be borne by the customer’s payment institution, and we will not bear any additional deduction fees.
For orders with quality problems or our delivery errors, we will fully bear the return-related processing costs and complete the full refund. For return and refund applications initiated by customers due to personal preference and subjective dissatisfaction, the customer shall bear the return logistics costs by themselves, and we will refund the pure product price of the order after receiving the goods.
We reserve the right to reject refund applications that violate policy regulations, including overdue refund applications, invalid return goods, malicious refund applications, and repeated invalid applications. For any abnormal refund behavior, we will conduct verification and record keeping, and have the right to restrict the shopping and after-sales service qualifications of abnormal accounts.